“Technology has given us amazing tools, but if you look at the productivity of our industry, it hasn’t really improved in decades. The problem isn’t the technology itself – it’s how we work together. Until we change the way we collaborate and make decisions, we’re just layering tools on top of the same old processes” – David Foley, Managing Director, IIMBE
When organisations embark on digital transformation, they often focus on implementing new technologies. However, true digital transformation isn’t just about adopting the latest tools—it’s about rethinking processes and ensuring that people can effectively use and benefit from these changes. Without proper alignment between technology, processes, and people, digital transformation efforts can fail to deliver their expected value.
Why Digital Transformation Requires More Than Just Technology:
- Technology Alone Won’t Solve Process Inefficiencies– Automating a broken process only speeds up inefficiencies. Organisations must first optimise workflows before introducing automation.
- People Drive Transformation, Not Systems– Employees need the right training and support to fully leverage new technologies. Resistance to change is one of the biggest obstacles in digital transformation.
- Processes Must Be Agile and Scalable– Business needs evolve, and rigid processes can prevent organisations from adapting quickly. An agile approach to ITSM and digital workflows ensures long-term success.
To Successfully Navigate the Technology Transition, Companies Should Focus on Several Key Areas:
- A clear vision and goals – A clear vision and clear goals are the building blocks of any digital transformation strategy. The company needs to be clear about what it wants to achieve by going digital. Are the goals to improve the experience of customers, streamline internal operations, make things run more smoothly, or reach a wider audience? These goals should be clear, measurable, and in line with the main aim of the organisation.
- Focusing on the customer – A strong commitment to a customer-centred approach is at the heart of the digital transformation strategy that works. It’s important to know what your customers want, need, and do. The plan should explain how going digital will improve the experiences of customers, create value, and help build relationships that last.
- Making decisions based on data – In the digital age, data is what keeps things going. A digital transformation plan needs to cover all aspects of data management to reach its full potential. This includes getting info, analysing it, and keeping it safe. It should also include following the rules about data protection to make sure that the data is handled responsibly. When organisations use data-driven decision-making, they can make decisions based on real insights instead of guesses.
- Changes in Culture – When an organisation goes digital, it often needs to change its attitude. Businesses need to encourage a mindset of coming up with new ideas, being flexible, and always learning. People who work for you should be told to welcome change and see it as a chance to get better and grow. This culture change is necessary for the digital revolution to work.
- Integration of Technology – Technology is what makes digital change possible. The plan should explain how digital technologies will be used in every part of the business. This includes the tools, software, and infrastructure that make digital projects possible. By integrating, the company makes sure that everyone works together in the digital world.
- Dealing with Change – When an organisation goes digital, it often has to change its methods, workflows, and culture. To make sure employees accept and adjust to these changes, it is important to manage change well. To make the transition go smoothly, this requires clear communication, training, and ongoing help.
- KPIs stand for key performance indicators. – Key Performance Indicators (KPIs) are important for organisations to set up and keep track of to see how well their digital transformation strategy is working. These KPIs could include things like higher customer happiness, lower costs, better operational efficiency, more sales, and other results that are in line with the goals that were set. KPIs give us a way to measure how well our attempts to go digital are working.
Emphasising People & Process:
At the heart of every successful digital transformation is a commitment to people and process. Technology provides the tools, but it’s the way teams collaborate, adapt, and innovate that drives real progress. At Draftech, we believe that when projects are supported by expertise and empowered by culture, technology becomes more than a tool—it becomes a catalyst for lasting impact.
Draftech – Your Project, Our Expertise
Testimonials
Thank you for all your efforts on our projects; they have been an invaluable contribution to their success. We look forward to working with you on future projects.
Ian Ferguson MPM Group
Jess and Karl at Draftech were amazing. The communication from the start was prompt, and the entire process was extremely easy. We needed their knowledge on Air Schematics, and they had made one up for our buildings that we service. Thanks so much, and we will be using you guys in the future. Cheers, Air Control Australia.
Greg Colebrook AirControl Australia
With Draftech’s thorough understanding of building services modelling and close attention to detail, Forth has been afforded the opportunity to outsource some of our BIM projects with absolute confidence in the accuracy of the final product.
Gary Murdoch Forth Consulting
Very professional and efficient organization. Delivered a great product to a tight deadline.
ACE Power
Karl and the team are very professional and have a vast knowledge of BIM coordination.
Dwayne Willaims Babinda Electrics
We had multiple large projects with tight deadlines and needed a company we could trust. The teams delivery, attention to detail and understanding of what is being designed is always executed to a high standard.
Martin O’Donovan Envar Engineers
Draftech offered a flexible and reliable approach to working collaboratively with our team. They met our expectations and quality requirements and also offered up new ideas.
Draftech have proven to be a valuable and trustworthy resource and we will continue to work with Draftech on other projects.
Simon Marsden Umow Lai
Draftech is different from others in the professionalism and features they provide.
The ability to walk through projects in real time online provides invaluable insight into problem areas and helps provide an efficient resolution on the spot without many phone calls, emails and the necessity for us to paw through countless drawings to understand the issues.
Todd Morris Manager - Air mech
Draftech were put forward to FIP Electrical as the solution to Coordinate, Model, carry out clash detection, provide Electrical Services Shop Drawings, as built documentation and completed electrical model.
Simon Thorpe FIP Electrical
In close collaboration Draftech set up all our systems and model deliverables. In this process Draftech have proven to be a valuable resource for us and demonstrated commitment, understanding and professionalism.
David Skelley DJCoalition
Draftech’s attention to detail and proactive nature throughout the project assisted us in identifying issues before becoming evident on site, saving us both time and unexpected costs.
Matt Payne PJM Engineering Services
They delivered very high quality Revit models and associated 2D documentation at key milestones, working to a tight budget and in strict accordance with the Architects’ BIM requirements.
Peter Thomas Geoff Hesford
We found Draftech’s work to be of high standard and the team delivered exactly as agreed, in fact, when we considered the project complete, Draftech put further resources into the project as they were not satisfied.
John Johnson Beca
Engaging Draftech during design gave us the tools to make smart decisions.
Hansen Yuncken Design Manager - Michael Harkins
The drafting service is timely, reliable and fit for purpose for the built environment.
Peter Harvey Harvey Industries
Draftech stands apart from other drafting services that we have previously used in their attention to detail and ability to adapt to the individual client’s requirements.
Doug Holt McCaig Aircon
I can confidently recommend Draftech as a solid and reliable supplier, and experts in their field. I look forward to working with them again in the near future.
Chris Behan Norman Disney & Young
After seeing the benefits Draftech provided us on the Townsville Hospital Redevelopment we have set up a relationship with Draftech and intend to continue to use their BIM knowledge and skills for our future projects.
Brad Lund Energy Power Systems
Draftech has no competition as they are in a class of their own.
John Boyes Babinda Electrics
Draftech Developments Drafting and Design Capabilities, in conjunction with their outstanding level of Client service and support has provided great solutions to our engineering and Drafting Design portions within our Gorgon Barrow Island Project.
Aaron Hazelton Applied Electro Systems Pty Ltd
Draftech set up necessary systems and workflows very quickly, but also setup auditable estimating and weekly cost tracking processes that we utilised, requiring little maintenance.
TOM PURDON MPM GROUP
